How can I ask to change my account data?

Go to Profile > Personal Data after OTP verification, or contact privacy@pojokbet.win. We may ask for your registered phone number and a masked payment receipt before changing sensitive details.

Reference

Your Data Stays Clear at pojokbet

Q: Can I ask for my account data to be removed?

Yes, you can ask through privacy@pojokbet.win. We verify account ownership first, then confirm what can be removed, what must be retained, and which records are tied to unresolved wallet matters.

DANA, OVO, GoPay and QRIS account checks, cookie controls, and access logs are covered in this Privacy Policy so you know what data we collect before you open…

DANA data checksCookie choicesAccount log controlSupport 10:00-22:00 WIB

Browse Lobby Read FAQ

What We Collect Before Lobby Access

pojokbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Account setup starts with the details needed to keep your profile, wallet, and login record usable: phone number, username, encrypted password, payment account label, and the IP address used during entry. We also store wallet activity tied to DANA, OVO, GoPay, QRIS, and bank transfer so

1
we can match receipts, check withdrawal requests, and answer disputes without asking for the same proof again. When you open Live Dealer Lobby, Crash Games, or E-Sports Arena, we may record session time, device type, and cookie choices to protect account access and improve page loading.
2
We do not sell your personal data. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Without Waiting Around

Privacy requests need a clear route, not a generic mailbox. We keep live chat, WhatsApp, and email open for account-data questions, with agents available daily from 10:00 to 22:00 WIB. Before we change personal data, we ask for account proof such as your registered phone number, last wallet rail used, or a masked receipt. This keeps the request tied to you and not to anyone trying to access your profile.

Team online

Live chat

Use live chat from the lobby footer when you need a privacy answer while your account is open. We can confirm the data category, create a ticket, and tell you which proof is needed.

Send WhatsApp support a masked screenshot if a DANA, OVO, GoPay, or QRIS receipt needs checking. We ask you to cover unrelated balances and keep only the parts needed for verification.

Email request

Write to [email protected] for data access, correction, or removal requests. Include your username, registered phone number, and the request type so our team can log the case properly.

DATA PRACTICE

How Your Privacy Choices Are Handled

Your privacy settings are tied to real account actions. We check only what is needed to run the wallet, protect sign-ins, process withdrawals, and answer your request.

Data minimisation

We collect the account details needed for login, wallet matching, service messages, and dispute checks. If a field is not needed for those purposes, we do not ask you to add it.

Payment receipts

DANA, OVO, GoPay, and QRIS deposits usually clear in under a minute, but the receipt reference stays attached to your wallet record so we can trace failed or duplicated payments.

Cookie controls

Cookie choices help remember language, session state, and lobby filters such as Live Dealer Lobby or Royal Fishing. You can change non-essential choices from Account > Privacy > Cookie Choices.

Access logs

We record sign-in time, device type, IP address, and OTP checks to detect unusual access. If you use a new phone, we may ask for extra confirmation before changes are accepted.

Retention window

Wallet, withdrawal, chat, and security records are kept for operational, dispute, and legal needs. When the reason expires, we remove or anonymise data where our systems allow it.

Change requests

You can ask us to correct your phone number, payment label, or profile details after verification. Start from Profile > Personal Data or contact [email protected] with your request.

Privacy Policy Answers Before You Join

These answers focus on how your data is collected, used, corrected, protected, and removed when you deal with our account, wallet, and support teams. We keep the wording practical because privacy questions often come up during registration, OTP checks, payment matching, or withdrawal verification. If your case involves local legal access rules, we will explain what we can do in your region.

We collect the details needed to create and protect your account, including username, phone number, encrypted password, OTP status, and sign-in data. Payment labels are added only when you use wallet rails.

We use those details to match deposits, verify withdrawal ownership, trace failed transfers, and answer wallet disputes. We do not need your full app balance or unrelated transaction history.

Go to Profile > Personal Data after OTP verification, or contact [email protected]. We may ask for your registered phone number and a masked payment receipt before changing sensitive details.

Cookies can remember session status, language, and lobby preferences such as Live Dealer Lobby, Crash Games, or Super Bingo. You can adjust non-essential cookie choices from Account > Privacy > Cookie Choices.

Only team members handling verification, wallet disputes, or account-security checks can access submitted proof. We ask you to mask unrelated parts before sending screenshots through chat, WhatsApp, or email.

We keep wallet and login records while they are needed for account operation, dispute handling, security checks, or legal duties. After that, we remove or anonymise data where our systems allow.

Yes, you can ask through [email protected]. We verify account ownership first, then confirm what can be removed, what must be retained, and which records are tied to unresolved wallet matters.

Your Data Stays Clear at pojokbet

Privacy Help Without Waiting Around

Live chat

WhatsApp

Email request

How Your Privacy Choices Are Handled

Data minimisation

Payment receipts

Cookie controls

Access logs

Retention window

Change requests

Privacy Policy Answers Before You Join

01 What personal data does pojokbet collect at registration?

02 Why do you need my DANA, OVO, GoPay or QRIS details?

03 How can I ask to change my account data?

04 Do cookies track my Live Dealer Lobby choices?

05 Who can see my ID or payment receipt?

06 How long do you keep wallet and login data?

07 Can I ask for my account data to be removed?

Related Pages